1. Introduction
At Olmec Technical Services Ltd, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://olmectechnical.co.ke) or otherwise interact with us, including via contact, service enquiries, product purchases or support.
By using our services or website, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect and process the following categories of personal information:
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Contact Information: such as your name, email address, telephone number, postal address when you contact us for enquiries or service.
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Transactional Information: details of any products or services you purchase from us (e.g., water treatment machines, vending machines, RO systems), including order history, payment details, billing/shipping addresses.
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Technical & Usage Data: information collected automatically when you visit our website, for example your IP address, browser type, device type, pages visited, time and date of your visit, logs and performance data.
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Communications Data: when you send us messages (by email, contact form, phone) we may retain a record of those communications and any information you provide.
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Marketing & Preference Data: your preferences in receiving marketing from us and your communication preferences.
3. How We Use Your Information
We use the information we collect for purposes such as:
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Providing, operating and maintaining our website and services.
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Processing and fulfilling orders for our products (e.g., water vending machines, RO systems, solar water heaters) and delivering related customer service and support.
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Communicating with you, including responding to enquiries, notifying you about changes to our services or this Privacy Policy.
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Improving and customizing our website, products and services.
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Marketing purposes, where we have your consent, such as sending you promotional emails or newsletters about our latest water-treatment solutions or equipment.
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Monitoring and analysing usage and trends to improve your experience.
4. Legal Basis for Processing
Where required by law (including Kenyan law), we will ensure that we have a lawful basis for processing your personal information, such as your consent, performance of a contract (e.g., purchase of equipment), compliance with a legal obligation, or our legitimate business interests (e.g., improving our services) provided your rights and interests are adequately protected.
5. Disclosure of Your Information
We may share your personal information with:
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Third-party service providers who perform services on our behalf (e.g., payment processors, shipping/logistics companies, IT hosting providers).
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Affiliates or partners if required for delivering our service (e.g., customised manufacturing or installation of equipment).
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Legal and regulatory authorities when required by law or in response to lawful requests.
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In the event of a merger, acquisition, or sale of our company or assets, your information may be transferred as part of that transaction (with appropriate safeguards).
6. Data Security
We implement appropriate technical and organisational security measures to help protect your personal information from unauthorised access, alteration, disclosure or destruction. However, no method of internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Retention of Your Data
We will only retain your personal information for as long as necessary for the purposes set out in this Privacy Policy, or as required by law. When no longer required, we will securely delete or anonymise your personal data.
8. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal data, including:
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Right to access – request a copy of the personal data we hold about you.
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Right to correction – request that we correct or update inaccurate information.
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Right to erasure – request that we delete your personal data (subject to legal/contractual restrictions).
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Right to restrict or object to processing – in certain cases.
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Right to withdraw consent – where we rely on your consent to process your data.
If you wish to exercise any of these rights, please contact us using the contact details below. We will endeavour to respond in a timely manner in accordance with applicable law.
9. International Transfer
If we transfer your personal data to countries outside Kenya (for example to service providers), we will ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data-protection legislation.
10. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to collect and store information about your usage of our website. Cookies help us to enhance your experience by remembering your preferences and analysing site performance. You may disable or restrict cookies via your browser settings, but please note that this may impact your ability to use certain features of our website.
11. Children’s Privacy
Our services are not directed to children under 18 years of age and we do not knowingly collect personal data from children under 18. If you become aware that a child under 18 has provided us with personal information, please contact us and we will take steps to delete such data.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the “Last updated” date below. Please review this Policy periodically.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data-protection practices, please contact us:
Olmec Technical Services Ltd
Phone: +254 710 555 553 | +254 712 864 255
Email: info@olmectechnical.co.ke | sales@olmectechnical.co.ke
Address: Along Eastern Bypass Giriraj Business Park, Kenya. olmectechnical.co.ke
Last updated: 12/11/2025